Frequently Asked Questions
FAQ - Frequently asked questions
How long is the delivery time for your products in Australia, New zealand and Canada?
It takes 2-3 days to
to process your order and then 10-15 days to deliver it to you.
Do you deliver worldwide?
Yes, absolutely. We ship all over the world.
International delivery times are 2-3 weeks.
Do you provide tracking information for products?
Yes, please wait 2 days after your order and ask us via email at support@flex-smile.com.
There are missing items in my order, what is happening?
Our products are shipped separately depending on the order. For example, if the order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive soon.
I have received a damaged item. What can I do about it?
We are very sorry about this. Just send a picture of the damaged item to the email address support@flex-smile.com and we will send you a comparable replacement item as soon as possible.
I still haven't received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can always track your order and see where it is. If you still need help tracking your package or want to know more about it, please contact us by email at the following address: support@flex-smile.com Do you have a
policy?
We do our best to resolve any problems our customers have with their online products. If you still want a refund for your order, we can of course make the payment, provided the complaint is made within 14 days of the order date and the product(s) in question are not on sale. . Read more about our refund policy
How long is the delivery time for your products in Australia, New zealand and Canada?
It takes 2-3 days to
to process your order and then 10-15 days to deliver it to you.
Do you deliver worldwide?
Yes, absolutely. We ship all over the world.
International delivery times are 2-3 weeks.
Do you provide tracking information for products?
Yes, please wait 2 days after your order and ask us via email at support@flex-smile.com.
There are missing items in my order, what is happening?
Our products are shipped separately depending on the order. For example, if the order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive soon.
I have received a damaged item. What can I do about it?
We are very sorry about this. Just send a picture of the damaged item to the email address support@flex-smile.com and we will send you a comparable replacement item as soon as possible.
I still haven't received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can always track your order and see where it is. If you still need help tracking your package or want to know more about it, please contact us by email at the following address: support@flex-smile.com Do you have a
policy?
We do our best to resolve any problems our customers have with their online products. If you still want a refund for your order, we can of course make the payment, provided the complaint is made within 14 days of the order date and the product(s) in question are not on sale. . Read more about our refund policy